End of Life Policy
The Imagicle product portfolio is continuously updated and improved to grant state of the art solutions and fit the customer’s expectations. During this innovation process some products can be withdrawn from the pricelist (End of Sale) because replaced with a more advanced one or dismissed. You can upgrade to the new product if available and keep your Imagicle products always up-to-date (upgrade is included with the appropriate ImagicleCare plan), or plan the upgrade you need.
For the 3 years after the End of Sale date, Imagicle will provide the needed support to the product and bug fixing as per the ImagicleCare policies: the upgrade to the newer version could be required to fix specific issues. The product is no longer supported after 3 years from End of Sale and the upgrade, if available, is required.
In any case, an ImagicleCare plan must be active to access support, more info here or contact our Sales Team. Please check the table below to see if your product is supported or if you need to upgrade it to the current version.
This End of Life policy is not applicable to Third-party products sold by Imagicle, subject to the End of Life policies of their own vendors.
END OF SALE PRODUCTS
PRODUCT | END OF SALE | END OF SUPPORT | REPLACEMENT PRODUCT |
|---|---|---|---|
Imagicle products | |||
Telcen Blue's Professional | 31/03/2019 | 31/03/2022 | Call Analytics for Cross Platform |
Imagicle Hotel | 01/01/2019 | 01/01/2022 | - |
PMS Link 2 | 31/12/2018 | 31/12/2021 | - |
Blue's Professional Multisite | 11/05/2015 | 11/05/2018 | Call Analytics for Cross Platform |
Blue's Hotel Pro | 01/03/2013 | 01/03/2016 | - |
Blue's IP Buffer | 30/06/2015 | 30/06/2016 | - |
Blue's One Personal CTI | 31/03/2015 | 31/03/2018 | - |
Fax2IP | 15/02/2012 | 15/02/2015 | - |
IVR Manager Enterprise | 31/03/2019 | 31/03/2022 | Auto Attendant Module for Advanced Queueing |
IVR Studio | 01/03/2018 | 01/03/2021 | - |
Meetnow Audio | 01/04/2015 | 01/04/2018 | - |
Meetnow Video | 15/02/2012 | 15/02/2015 | - |
SkyStone ACD | 01/01/2012 | 01/01/2015 | - |
SkyStone ACD 2011 | 15/03/2013 | 15/03/2016 | - |
SkyStone Audio Enterprise 3.x | 01/01/2012 | 01/01/2015 | - |
SkyStone Audio Professional 3.x | 01/01/2012 | 01/01/2015 | - |
SkyStone Audio Professional 2011 | 15/03/2013 | 15/03/2016 | - |
SkyStone Audio Enterprise 2011 | 15/03/2013 | 15/03/2016 | - |
SkyStone Audio 2013 | 01/03/2017 | 01/09/2018** | - |
SkyStone Video 2013 | 01/03/2017 | 01/09/2018** | - |
Billy Blue's 4 - module REM CDR - SRST mode | 15/05/2018 | 15/05/2021 | - |
Blue's Voice Memory | 31/03/2015 | 31/03/2016 | - |
Former Telisca products | |||
Telisca ClickNDial Light - phone/user | 30/06/2024 | 30/06/2027 | Imagicle Contact Manager |
Telisca ClickNDial - phone/user | 30/06/2024 | 30/06/2027 | Imagicle Contact Manager |
Telisca New ClickNDial for TEAMS, WEBEX - phone/user | 30/06/2024 | 30/06/2027 | Imagicle Contact Manager |
Telisca New ClickNDial for TEAMS, WEBEX with BOT - phone/user | 30/06/2024 | 30/06/2027 | - |
Telisca Corporate Speed Dial option - phone/user | 30/06/2024 | 30/06/2027 | Imagicle Contact Manager |
Telisca Directory Export option - phone/user | 30/06/2024 | 30/06/2027 | Imagicle Contact Manager |
Telisca Global Directory Light - phone/user | 30/06/2024 | 30/06/2027 | Imagicle Contact Manager Enterprise |
Telisca Global Directory - phone/user | 30/06/2024 | 30/06/2027 | Imagicle Contact Manager Enterprise |
Telisca Global Directory Premium | 30/06/2024 | 30/06/2027 | Imagicle Contact Manager Enterprise |
Telisca Global Directory for Teams - user | 30/06/2024 | 30/06/2027 | Imagicle Contact Manager Enterprise |
Telisca Web Directory option - phone/user | 30/06/2024 | 30/06/2027 | Imagicle Contact Manager Enterprise |
Telisca Popup option - phone/user | 30/06/2024 | 30/06/2027 | - |
Telisca Personal Directory option - phone/user | 30/06/2024 | 30/06/2027 | Imagicle Contact Manager Enterprise |
Telisca Provisioning option - 1 phone/user | 30/06/2024 | 30/06/2027 | - |
Telisca Manager Assistant - phone/user | 30/06/2024 | 30/06/2027 | Imagicle Manager Assistant |
Telisca Web user interface option - phone/user | 30/06/2024 | 30/06/2027 | - |
Telisca DX User Interface option - phone/user | 30/06/2024 | 30/06/2027 | - |
Telisca Pager - phone/user | 30/06/2024 | 30/06/2027 | Imagicle Emergency Notifications |
Telisca audio broadcast option for pager - phone/user | 30/06/2024 | 30/06/2027 | Imagicle Emergency Notifications |
Telisca Voice Alert - user | 30/06/2024 | 30/06/2027 | Imagicle Emergency Notifications |
Telisca Camera Bundle - Opener/camera | 30/06/2024 | 30/06/2027 | - |
Telisca Lock - phone/users | 30/06/2024 | 30/06/2027 | Imagicle Call Analytics Enterprise |
Telisca Conference center - conference ports | 30/06/2024 | 30/06/2027 | - |
Telisca Busy Alerter Callback - phone/user | 30/06/2024 | 30/06/2027 | - |
Telisca Announce by IP Phone/Jabber - phone/user | 30/06/2024 | 30/06/2027 | - |
Telisca Announce/IVR/ACD - agent | 30/06/2024 | 30/06/2027 | Imagicle Advanced Queueing/Auto Attendant |
Telisca statistics for Tannounce option - agent | 30/06/2024 | 30/06/2027 | Imagicle Advanced Queueing/Auto Attendant |
Telisca Agent Desktop for TAnnounce/IVR/ACD option - agent | 30/06/2024 | 30/06/2027 | Imagicle Engage Advanced |
Telisca Wake Up Call - user | 30/06/2024 | 30/06/2027 | - |
Telisca Desktop Popup - user | 30/06/2024 | 30/06/2027 | - |
Telisca Morning Check - phone/user | 30/06/2024 | 30/06/2027 | - |
Telisca Phone Robot - phone/user | 30/06/2024 | 30/06/2027 | - |
Telisca Phone Remote - phone/user | 30/06/2024 | 30/06/2027 | - |
Telisca DELOG-RELOG - phone/user | 30/06/2024 | 30/06/2027 | - |
Telisca User Phone Deployment - phone/user | 30/06/2024 | 30/06/2027 | - |
Telisca PIN & Pwd Manager - phone/user | 30/06/2024 | 30/06/2027 | - |
Telisca Extension Mobility SSO - phone/user | 30/06/2024 | 30/06/2027 | - |
Telisca Lock option - phone/user | 30/06/2024 | 30/06/2027 | - |
Telisca Missed Calls Email Alerter - phone/user | 30/06/2024 | 30/06/2027 | Imagicle Call Analytics Enterprise |
Telisca Attendant Console - agent | 30/06/2024 | 30/06/2027 | Imagicle Attendant Console |
Telisca TAnnounce for Attendant Console option - agent | 30/06/2024 | 30/06/2027 | Imagicle Attendant Console |
Telisca Statistics for Attendant Console option - agent | 30/06/2024 | 30/06/2027 | Imagicle Attendant Console |
Telisca Silent Monitor - phone | 30/06/2024 | 30/06/2027 | - |
Telisca Line Group Manager - phone/user | 30/06/2024 | 30/06/2027 | - |
Telisca Recording - simultaneous recording | 30/06/2024 | 30/06/2027 | Imagicle Call Recording |
Telisca Recording Notification option - simultaneous recording | 30/06/2024 | 30/06/2027 | Imagicle Call Recording |
Telisca Recording Notification - phone/user | 30/06/2024 | 30/06/2027 | Imagicle Call Recording |
Telisca Recording Server Fault Tolerant option - recorded lines | 30/06/2024 | 30/06/2027 | Imagicle HA options for products availablet |
Telisca Fault tolerant Hot Standby module | 30/06/2024 | 30/06/2027 | Imagicle HA options for products availablet |
Telisca Cisco Video Endpoints Applications - Video Endpoints | 30/06/2024 | 30/06/2027 | - |
Telisca Cisco Video Endpoints OBTP & Booking - Video Endpoints | 30/06/2024 | 30/06/2027 | - |
Telisca Cisco Video Endpoints Statistics, Survey - Video Endpoints | 30/06/2024 | 30/06/2027 | - |
Telisca Agent Greetings | 30/06/2024 | 30/06/2027 | - |
**The end of support term occurs before the three years stipulated by Imagicle’s Police End of Life. This is because starting from Version 8.0, Skype no longer supports video calls from/to the previous Skype that was installed with SkyStone Video/Audio 2013, and that does not allow proper operation, causing a sudden interruption of the service as specified in our license agreement with the end user.